Casiny Casino Terms of Use
These Terms and Conditions explain the rules that govern your use of Casiny’s online casino services in Canada. They describe the relationship between you and us, cover account responsibilities, eligibility, acceptable use and how we manage promotions, payments and disputes. By creating an account and using our services you agree to follow these terms and any policies referenced here.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a valid email address and provide true personal information when registering. Do not share login credentials or allow others to access your account. We may request identity and address documents at any time to verify your identity before allowing withdrawals or adjusting limits. If you suspect unauthorised access, contact support immediately.
Eligibility requirements
To open and operate an account with Casiny you must be of legal gambling age in your province or territory and located in a jurisdiction where our services are permitted. Only one account per person, household and payment method is allowed. Creating multiple accounts may result in suspension of accounts and forfeiture of balances.
Acceptable platform use
Our services are provided for lawful personal entertainment only. You must not use the platform to engage in fraud, money laundering, chargeback abuse, collusion or any activity intended to circumvent our rules. Using VPNs or false information to bypass geographic or game restrictions is prohibited. We reserve the right to suspend or close accounts where misuse is suspected.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms that apply in addition to these Terms and Conditions. Bonuses normally require a minimum deposit, a wagering requirement and may limit the contribution of certain games toward wagering. Only one bonus may apply per account where stated. We retain the right to cancel, change or refuse promotional offers in cases of suspected abuse or if required for operational reasons.
Deposits and withdrawals
All deposits and withdrawals are subject to verification checks and any applicable limits. We may require proof of payment method ownership before processing withdrawals. Withdrawal processing times vary by method and may be subject to daily, weekly or monthly caps. We will not process withdrawals until any outstanding verification or compliance checks are completed. Fees charged by payment providers are separate from our service unless otherwise stated.
Dispute resolution
If you have a dispute, contact our support team with full details and relevant account information. We will investigate and respond within a reasonable time. If a matter cannot be resolved directly, escalation options may include an independent mediator where available under the platform rules. Pending disputes may lead to temporary holds on withdrawals until the issue is resolved.
Updates to terms and conditions
We may update these Terms and Conditions to reflect changes in our services, legal requirements or operational practices. We will publish revised terms on the site and, where practical, notify registered users. Continued use of your account after changes are published constitutes acceptance of the updated terms. If you do not accept the changes, you should stop using the platform and close your account.