Privacy & Data Protection
This Privacy Policy explains how we at Casiny collect, use and protect your personal information when you register, play or otherwise interact with our online casino services in Canada. We take your privacy seriously and aim to be clear about the types of data we hold, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you create an account or contact us we collect personal information that identifies you, such as your full name, date of birth, email address, phone number and postal address. We also collect identity documents and proof of address when verification is required for withdrawals or regulatory checks.
Technical data
We collect technical data about your device and connection to the service, including IP address, device type, browser, operating system, language settings and log-in timestamps. This information helps secure accounts, improve the site and provide a consistent experience on desktop and mobile.
Transactional and activity data
Transactional data covers deposits, withdrawals, payment method details, currency choice and transaction timestamps. User activity data includes bet history, game play, session duration, wins and losses, bonus use and loyalty points. We record this data to manage your account and meet legal and anti-fraud obligations.
How we use your information
We use personal and technical information to operate and maintain accounts, process payments, perform identity verification, administer promotions when applicable and respond to support requests. Activity and transactional data are used for risk checks, fraud prevention, responsible gambling monitoring and to uphold the integrity of our platform. We may also use contact details to send service messages or important account notices.
Data protection practices
Your data is stored on secure systems with appropriate technical and organisational safeguards. We use encryption for data in transit and maintain access controls to limit who can view personal information. Regular security reviews and monitoring help protect against unauthorised access. While we take steps to secure your data, no online service can be guaranteed 100% secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions, analyse site usage and serve relevant content. Some cookies are essential for account security and functionality; others are optional and used for analytics and marketing. You can manage cookie preferences through your browser or our cookie settings tool where available.
User rights
As a Canadian user you have rights over your personal information including the right to access, correct or request deletion of your data where applicable. You may also object to certain processing and request restriction of processing in line with applicable law. Exercise of these rights may be subject to verification and to our legal and regulatory obligations.
Access, correction and deletion
To request access, corrections or deletion of your personal information, contact our privacy team. We will verify your identity and respond within a reasonable timeframe. In some cases we may retain limited records to satisfy compliance, tax or anti-fraud requirements.
Information sharing and third parties
We share necessary data with third-party service providers who support payments, identity verification, game provision, customer support, analytics and fraud prevention. These partners process data on our behalf and are bound by confidentiality and security obligations. We may also disclose information when required by law or to protect our rights and the safety of users.
Policy updates and contact
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, communicated to account holders. For privacy requests or questions, contact [email protected].