Contact Us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with deposits, Interac payments, verification documents, withdrawals or site functionality, contact us and we’ll walk you through the required steps. Use live chat for the fastest reply or email for detailed enquiries; we aim to respond promptly, protect your account and resolve issues so you can get back to playing with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; fast reply; response within minutes; verification help) |
| General enquiries | [email protected] (general queries; Mon-Fri, 09:00-18:00 local) |
| Affiliate enquiries | [email protected] (partner enquiries; dedicated team) |
| Phone | +1 416 385 7492 (calls and SMS; English support) |
| Working hours | Mon-Fri, 09:00-18:00 (EST) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to submit explanations or documents. Include a clear subject line, your full name and account ID, and up-to-date contact details to avoid delays. Attach any supporting files and allow 24-48 hours for a complete reply for enquiries requiring document review.
Send us a message
Response Time
Our support team aims to respond to all requests promptly. Most inquiries are answered within one business day. For issues that require verification, payment checks or detailed review, resolution may take longer depending on complexity and the documentation needed. If you need faster help, use live chat for immediate assistance; email responses can take a few business days for complex cases.
Feedback
We value your feedback. Please share any suggestions or ideas to improve the site. Every message is reviewed carefully by our team and used to improve features, payments, promotions and overall usability. Your input helps shape better promotions, faster support and a smoother casino experience for Canadian players. Share your thoughts anytime via live chat or email.