Responsible Gambling

At Casiny we take responsible gambling seriously. We want play to stay safe and under your control, so we provide clear tools and guidance to help you manage time and money spent on the site. This page explains the protections we offer, how to set limits, what to watch for, and where to get help if you or someone close to you needs it.

Player protection principles

We follow a simple approach: prevent harm, promote informed decisions, and make help easy to access. That means offering straightforward account controls, friendly support, and information on signs of risky play. We encourage players to set personal boundaries before they start and to review them regularly.

Activity-control tools

You can control your account activity using built-in tools in your profile or by contacting our support team. These controls are available to all players and can be adjusted at any time to suit changing needs.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be raised or lowered, but increases may be subject to a waiting period to give you time to reconsider. These settings are intended to keep spending within comfortable levels.

Loss limits

Loss limits let you cap net losses over a set period. If you reach a loss limit, you will be prevented from placing further wagers until the period ends or until you reduce the limit after any applicable cooling-off delay.

Time limits and session controls

Use time limits to remind yourself when to stop. You can set session reminders, daily play limits, or automatic log-out periods. Short account breaks, or cooling-off periods, are available for players who want an immediate pause without committing to longer measures.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude for a defined period or request a permanent account closure. Self-exclusion prevents access to your account and available services for the selected duration and may include blocking marketing communications. Contact support if you need help setting this up.

Signs of problematic behaviour

Pay attention to changes in behaviour such as chasing losses, betting larger amounts than intended, borrowing to play, neglecting responsibilities, or feeling unable to stop. If these signs appear, consider using limits, taking a break, or seeking professional advice.

Tips for staying in control

Plan your play: set a budget and stick to it. Use deposit and time limits, avoid gambling when upset or under the influence, and keep separate funds for other household expenses. Review activity history regularly and make small, sustainable changes rather than abrupt reversals.

Professional help and support organisations

If you need extra support, reach out to local provincial or territorial gambling support services and national helplines in Canada. Professional counsellors and support groups can offer confidential advice and treatment options. If you prefer, start by speaking with our support team for guidance and referrals to appropriate resources.